Cancellation and Refund Policy

The Website and Services are part of a paid service and the payments made by the User shall be according to the plans opted by the User. Before any fees are paid, the User will have an opportunity to review and accept the fees that will be charged. There is a mandatory payment of 2 months fees that are required upfront at the time of subscription and purchase which will not be refundable under any means. All mandatory fees are non-refundable

Propel LLC./ConnectEd reserves the right to determine the pricing for the Website and Services for purchase. Propel LLC./ConnectEd will make reasonable efforts to keep published pricing information up to date. Propel LLC./ConnectEd may change the fees for any feature of the Website and Services for purchase, including additional fees or charges. Propel LLC./ConnectEd will provide reasonable advance notice of changes before they apply. Propel LLC./ConnectEd, at its sole discretion, may make promotional offers with different features and different pricing to any of Propel LLC./ConnectEd customers. These promotional offers will only apply to those it was offered. 

The Website and Services for purchase may include subscription plans that include automatically recurring payments for periodic charges. If a subscription plan is chosen, the User authorizes Propel LLC./ConnectEd to periodically charge the recurring subscription fee on a going-forward basis and until the cancellation of either the recurring payments or the account.

The User authorizes Propel LLC./ConnectEd to charge all sums for the orders that are made including all applicable taxes, to the payment method specified in your account. Propel LLC./ConnectEd may seek pre-authorization of any credit card accounts prior to purchase to verify that the credit card is valid and has the necessary funds or credit available to cover the purchase. The Website and Services for purchase may include subscription plans that include automatically recurring payments for periodic charges. If a subscription plan is chosen, the User authorizes Propel LLC./ConnectEd to periodically charge the recurring subscription fee on a going-forward basis and until cancellation of either the recurring payments or the account. Propel LLC./ConnectEd may suspend or terminate access to the Website and Services for purchase, including fee-based portions of the Website and Services for purchase, for any account for which any amount is due but unpaid. Delinquent accounts will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees. All refunds will be routed to the same account as was used at the time of purchase. The amount of refund payable shall only be limited to the amount paid by the User for Services that were not rendered to the User.

The User explicitly agrees to pay the fees for the items purchased, and authorize Propel LLC./ConnectEd to charge the applicable payment method opted by the User. All payments shall be through the payment mechanism put in place by Propel LLC./ConnectEd and the User shall be responsible for paying all fees and applicable taxes in a timely manner as per the mechanism associated with the selected Website and Services for purchase. 

Third-party payment gateway mechanisms are governed by the terms and conditions of the third-party providers as listed on the Website and Services and the User agrees to be bound by those terms. Propel LLC./ConnectEd shall not be liable for any unauthorized use, fraud, payment refunds, lost amount, etc. in the transaction. 

Propel LLC./ConnectEd may suspend or terminate access to the Website and Services for purchase, including fee-based portions of the Website and Services for purchase, for any account for which any amount is due but unpaid. Delinquent accounts will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees. 

To cancel our services at any point, please contact us directly by phone or email so we can process the cancellation. 

All refunds will be routed to the same account as was used at the time of purchase. The amount of refund payable shall only be limited to the amount paid by the User for Services that were not rendered to the User. Minimum mandatory payments will not be refunded. The amount of refund will be determined and prorated based on the services that were actually rendered.